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privacy policy
Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By

• Requesting information from us; or
• Placing an order on this site; or
• Submitting a request for a trial of one of our products; or
• Submitting our export distributors’ questionnaire; or
• Otherwise passing your details to us:

You consent to the collection, use and transfer of your information under the terms of this policy.

Who we are
In this Privacy Policy, "we", "us" and "our" means Volumatic Limited, which is a company registered in England and Wales (company number 01069143) whose registered office is at Taurus House Endemere Road, Coventry CV6 5PY. We own and run the website with the domain name www.volumatic.com ("Website").

Information that we collect from you
When you request information or order products from us, request a trial of a product or complete our export distributors' questionnaire on the Website you may be asked to provide certain information about yourself including your name, email address, mobile phone number, contact details and credit or debit card information. We may also collect information about your usage of our Website as well as information about you from e-mails or letters you send to us. You do not need to provide this information to us in order to view the contents of the Website but you will not be able to place orders or request information or a trial of a product without submitting some information to us.

You confirm that if you pass details to us about a third party that you have that third party's authorisation to do so.

Use of your information
Your information will enable us to forward details of our products as requested, to supply the products you have ordered (including products on a trial basis), to process and comply with extended warranty cover or to process any export distributors' questionnaire that you have submitted. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect in order to administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our products and services and to notify you occasionally about important changes or developments to the Website or our products or services.

Further, where you have consented, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone or fax, as well as by email. If you change your mind about being contacted in the future, please let us know.

Disclosure of your information
The information you provide to us will be held on our computers in the United Kingdom and may be accessed by or given to our staff working outside the UK and to third parties including our distributors, service providers and other companies within the Halma group, some of which are located outside the European Economic Area. These third parties act for us for the purposes set out in this policy or for other purposes approved by you. They may process information, fulfil and deliver orders, process credit card payments, provide support services to you on our behalf or provide support or other services to us.

Where you have consented when providing us with your details, we may also allow carefully selected third parties, including other companies in the Halma group, to contact you about products and services which may be of interest to you. They may contact you by post, telephone or fax, as well as by email. If you change your mind about being contacted by these companies in the future, please let us know.

We will also disclose your information if so requested by law, including to government law enforcement bodies.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Cookies
Cookies are small amounts of information which we store on your computer. Our system will issue cookies to your computer when you register in our online shopping facility or elsewhere on the Website, and when you enter any discount or promotional codes which you are entitled to use. Cookies make it easier for you to use the Website, as if you use your login and password, you will not need to re-enter your details every time you access certain parts of the Website. Cookies also make it easier for you to use the online shopping facility as you can store items in your electronic basket between visits to the Website and benefit if so entitled from discounts and promotions. You may set up your computer to reject or disable cookies, and if you wish to do so please follow the following instructions by clicking here. Please note that if you do reject or disable cookies on your computer you will not be able to use our online shopping facility and certain other facilities on the Website. If you do not wish to receive cookies in the future please let us know.

Security and data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Please contact our Data Protection Officer (details set out below) for further information on the steps we take to protect your information. We will retain your information for a reasonable period or as long as the law requires.

Use of website by children
This website is directed to individuals who are aged 18 years and older.

Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Links to other sites
This Website may contain links to sites not owned or operated by us. We are not responsible for those websites and you must read the privacy policies of each of these websites independently.

Changes to our privacy policy
Any changes to our privacy policy in the future will be posted to the site. Please check the privacy policy regularly for updates.

Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to our Data Protection Officer, Lydia Cooper, who can be contacted at:

Volumatic limited
Taurus house
Endemere road
Coventry
Cv6 5py
Tel: 024 7668 4217
Fax: 024 7663 8155
Email: info@volumatic.com

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