Benefits of Box Swap service

	A replacement machine is delivered next working day.
	The process is secure as the courier/engineer does not go into the cashier area.
	The process minimises the time required by customer staff to be away from their day to day duties.
	The faulty machine is removed at the same time as the replacement machine arrives resulting in an extremely quick & efficient service.

Problems with On-Site service

	The arrival time of the engineer is not accurately known.
	The engineer may not have the parts to fix the machine.
	The repair time is unknown.
	The engineer may have to be escorted into a secure area & need customer staff to supervise.
	At the end of the process the machine may not even be repairable.

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